Step 4: Go live

Request to go live

Once you have completed onboarding steps, click on Request to go live. Harry & David will review and reject or approve your request. 

Harry & David will push your account live

Harry & David will confirm all onboarding steps are complete and will push your account into production. You will receive an email with the subject line "[Supplier]'s connection with Harry & David is live!" This email will link you to our production portal.

Complete post-production steps

Once you are live, you will need to complete post-production onboarding steps. Any settings added in stage will not carry over so these will need to be re-configured in production:

1. Set up your connection in production
   • API Suppliers: Generate a production API key from the API page
   • EDI Suppliers: Add your production EDI connection from the EDI page
2. Re-configure any stage settings in the production portal